I work as a graphic designer and more recently a photographer. I trade service for cash. I might not be in “THE service industry”, but I certainly offer a service. I receive critical feedback from my clients all day, every day. It’s part of the job. Many clients want their projects to look how they want it to look. It’s not about me. “Change the colour, make it more sexy, can we try this font?” “Sure of course we can try that, that’s a great idea, I’ll send a new proof shortly.” I would never attack a client for their feedback on my work. Ever. Not in private, not in public. When Mr Duffy responded, he asked the woman to send through a photo of herself, so he could tell his staff what she looked like. “This will help us very much, making you easily spotted will make it way easier to tell you to f*** off in person…” That’s why I was horrified at how a Wellington burger owner took private constructive feedback and …